Peer Support Responder

Overview

Mind the Frontline is a leading organization dedicated to providing mental health support and resources to frontline workers. We are seeking a highly motivated and compassionate individual to join our team as a Peer Support Responder. In this role, you will play a crucial role in providing immediate support and resources to individuals in crisis and promoting mental resilience among frontline workers.

Responsibilities

• Check HubSpot Peer Support Team for Intake tickets to process and initiate conversations with individuals in crisis.

• Utilize mental resilience tactics to mitigate further issues for the person in crisis.

• Demonstrate a deep understanding of the difference between a "problem" and a "crisis" and provide appropriate support accordingly.

• Encourage peer support responders to reflect on their years of experience as healthcare providers and identify transferable skills and knowledge that can enhance their ability to connect with and support frontline workers.

• Share examples of personal experiences to help foster a stronger connection with and support for frontline workers.

• Triage incoming requests, assess their urgency, and identify potential crises that require immediate attention.

• Collaborate with the team to ensure a coordinated and effective response to crisis situations.

• Maintain accurate and confidential records of interactions with individuals seeking support.

Requirements

• Active first responder status

• Preferred experience in peer support, providing support and resources to individuals in need.

• Completion of the SAMSHA online training 

  • Service to Self 

  • Creating Safe Scenes

• Completion of Death Communication® Training for First Responders - ER.

• NAEMT Certification of the Mental Health Resilience Officer course is preferred.

Skills & Attributes 

• Excellent communication skills, both verbal and written.

• Strong empathy and the ability to connect with individuals in crisis.

• Demonstrated understanding of mental health issues and the ability to provide appropriate support.

• Ability to remain calm and composed in high-pressure situations.

• Excellent problem-solving and critical thinking abilities.

• Strong organizational skills and attention to detail.

• Ability to work collaboratively as part of a team.

If you are passionate about supporting frontline workers and promoting mental health resilience, we invite you to join our team at Mind the Frontline. Together, we can make a difference in the lives of those who tirelessly serve our communities.