Peer Support Specialist
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Overview
Mind the Frontline is a leading organization dedicated to providing mental health support and resources to frontline workers. We are seeking a highly qualified and compassionate individual to join our team as a Peer Support Specialist. In this role, you will be responsible for providing immediate crisis support through hotlines and social media outlets, as well as offering scheduled, 24/7 support when needed. As a Peer Support Specialist, you will play a vital role in crisis mitigation and provide essential resources to individuals in need.
Responsibilities
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Accept immediate crisis contacts from hotlines or social media outlets and provide timely support and resources.
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Demonstrate a deep understanding of crisis mitigation techniques and be available as a resource for immediate support, including scheduled support and potential travel as required by crisis situations.
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Collaborate closely with certified mental health specialists to ensure the effectiveness of the support provided.
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Establish clear criteria and performance indicators for progression from a Peer Support Responder to a Peer Support Specialist.
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Consider years of experience as a healthcare provider as one of the criteria for advancement to the specialist role.
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Evaluate applicants based on how they have integrated their professional expertise and personal experiences to provide impactful support to frontline workers.
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Provide additional training to Peer Support Specialists on advanced crisis intervention techniques, self-care strategies, and building long-term supportive relationships with frontline workers.
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Maintain accurate and confidential records of crisis contacts and interactions with individuals seeking support.
Requirements
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Completion of the Peer Support Team Member training.
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A minimum of 5 years of experience in providing, working, supporting, or being involved in Peer Support or a Peer Support program capacity.
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Active First Responder status.
Skills & Attributes
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Excellent crisis intervention skills and the ability to provide immediate support to individuals in crisis.
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Strong knowledge of mental health issues and crisis mitigation techniques.
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Demonstrated ability to integrate professional expertise and personal experiences to provide impactful support.
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Empathy and the ability to establish a supportive and trusting relationship with individuals seeking assistance.
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Excellent communication skills, both verbal and written.
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Ability to work effectively in high-pressure and fast-paced environments.
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Strong organizational skills and attention to detail.
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Commitment to ongoing professional development and learning.
If you are passionate about supporting frontline workers during crises and promoting their mental well-being, we invite you to join our team as a Peer Support Specialist at Mind the Frontline. Together, we can make a significant difference in the lives of those who tirelessly serve our communities.
We'd love to know a little more about you and why you'd like to join our team.